When the franchise was originally purchased, the premises did not have much of a presence in the Dunedin market and did not allow for easy discovery for new customers.
“I had to work very hard to get the funding required to purchase the business: it was originally a low-key warehouse dealing directly with customers and distributors. Now, we have our own showroom for improved access and visibility to hobbyists and the general public. The result has been an increase in retail sales and greater distribution throughout the region.”
By working alongside their customers, Andrew and his staff have offered support and advice to ensure that they have the right product for the right job.
Andrew attributes the continuing efficiency of the business to his stellar staff and his NZQA Level 2 in Lean Management, which has helped him to put in place the infrastructure to keep his business strong and help predict future issues.
Attendance at conventions and through meetings with other PPG distributors has provided new insight into distribution which has been applied to the business in Dunedin to ensure it evolves with the times.