I can think of 2 things the first being my son having cancer. His treatment spanned over 7 years, and was predominantly out of Wellington. This was where the partnership I I have with my Mum was so amazing, she took the reigns, and we are very lucky to have wonderful staff. It was a rough time, but we made it work.
Another challenge was after the big quake in Wellington. It really was difficult for retailers as people were too nervous to come into the city, and all the local parking buildings were closed, also a lot of businesses were closed due to unsafe buildings, so town was dead. The christmas following the earthquake was very quiet, it was disappointing, but over time things started to pick up again.
This highlighted how important the website is for us.