“Provide pest control, consulting, advice and services.”

Elite Pest Control

Established: 2003

Location: Christchurch

Website: https://elitepestcontrol.co.nz/

Business mission: “For our employees… provide them and their families a sustainable income. For our clients its all about education and quality results.“

Vote

We only do pest control. Our customer service sets us apart. We offer free consultations and take time to educate our clients to manage pests at home. In some cases clients will buy supermarket brands of pest control and just call us for advice…. we are open with the knowledge we have.

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We are a family owned business – operated by myself and my father. My father Gary had a nervous breakdown / suffered depression and decided the corporate world wasn’t for him. So going into business for himself was part of his recovery.

Overcoming depression initially. The culture of the business was also a challenge as we had a business back then, who kept putting up unnecessary roadblocks and didn’t offer any support. The other challenge was establishing our defined roles… and being father and daughter didn’t make this easy.

Finding good staff is always a challenge. To overcome this Dad and I job shared. I also had to fire my sister! Dad couldn’t manage her, and she wasn’t pulling her own weight. She actually took us to the tribunal! But is now back working for us….. family eh!!

For Dad… battling depression was one thing, also having stress-related illnesses. He managed to show up, make the calls, get the work done, and deal with the family issues at the same time. The business has provided our family and a few others with a great lifestyle.

Still in business after 15 years, and we are still growing. As well as getting some big contracts lately. Christchurch is very competitive for pest control, especially commercial.

To change Dad’s mindset on approach to business. And how we need to invest to make money. Our online booking system is an example of this. Then Dad seeing the return on investment.

7

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Training is a must for us. Share industry training. First Aid. Ongoing training.

“Thank you so much for organising a visit from Tim We were most impressed by his professionalism, thoroughness and efficiency and would definitely recommend your services to others.”

Thank you

Gaylene C Preschool

Yep, really pleased with service all round, would definitely not hesitate to use again or recommend to others.

Many thanks J & J

“I was really impressed with the service at our home the other day. Dawn was great. (We actually contacted your firm as we were let down by another pest firm we’d used in the past. If we need any more pest help, we’ll be going to you first now!!)”

Kerrie B

“We’ve been using Elite Pest Control since 2008. During this time, Gary and the team have attended all types of pest control for us and our clients, ranging from mice, flies, rats, borer, spiders, ants, fleas and carpet beetles. Their service is fast, efficient and friendly and in the very rare circumstances when pests have appeared soon after treatment, they have re-attended without further cost. Our company usually has a minimum selection of two contractors to turn to for jobs, however we only have Elite Pest Control for pest eradication services as we know we will receive consistent service every time. I have no hesitation in recommending Elite Pest Control.”

Michael Skinner

General Manager

Horncastle Property Management Ltd

“The Good Girls Property Management Ltd manage an extensive portfolio of residential rental properties throughout the Canterbury area. Our company of choice for Pest Control services of any kind is Elite Pest Control. Their advice and problem solving skills have been priceless to us over the years and the whole team are friendly, approachable and professional. With competitive pricing and prompt turn around on all of our booked jobs…why would we use anyone else. We highly recommend this outstanding company to anyone requiring Pest Control services.”

Michelle Frew Office Manager/Company Shareholder The Good Girls Property Management Ltd

Time rich… after putting in the hard yards. Everything is now online – our admin staff can work from home if they want or need too. I get to see my family every day.

We were proud supporters of CTV (Canterbury Television) for years. Plus we are just always available to offer free advice, which is something that our competitors don’t offer. We never change people for our time in these cases. For example, a lady called me in distress about having bed bugs, so I went to see her and sorted it for her over a cup of tea. She was put at ease. Nothing was billed to her. This sort of thing happens often.

Outside of working together Dad and I are in a band. We support other local musicians but employing them.

Thank you for the opportunity

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