“Sales, service, installation and repairs of garage doors for residential homes.”

Bruce’s Garage Door Services

Established: 1996

Location: Auckland

Website: https://www.brucesgaragedoorservices.co.nz/

Business vision and mission: To provide quality and affordable garage door solutions to suit individual needs.

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The business began as a family enterprise, with Bruce Leighton helping his father install and repair garage doors at the already established business. After 5-6 years working in the trade, Bruce bought the business after his father suffered a stroke. 20 years on from when Bruce began, the business is still going strong, providing services to residential properties and property management companies throughout Auckland.

Bruce’s Garage Door Services prides itself on the punctuality and high ethics of its friendly staff who get the job done right first time.

After purchasing the business, the first hurdle was finding certified traders who were an ideal match in personality and skill set to assist in the business. He found an ideal match in Darryl, who still offers his assistance as a contractor during busy periods throughout the year.

Retaining existing customers is always easier than chasing up leads, and with the business changing hands, Bruce had to convince his customers, who were used to the skills and experience his father, that Bruce was just as capable of providing the same quality service.

When Bruce suffered a back injury a year ago, he and Trudy, his wife, found it tough to keep the business thriving at the pace it was used to. Anticipating the inevitable back surgery, Bruce and Trudy set about finding suitable staff with immediate availability and this preparedness has kept the business alive.

Bruce’s Garage Door Services are well known to property managers in the Auckland region, who rely on his efficiency and professionalism:

“We highly recommend Bruce as a professional operator of solid integrity.”

“Our Company Unlimited Potential Real Estate Ltd has pleasure in recommending Bruce of Bruce’s Garage Door Services. We have used Bruce for 5 years and have found him to be totally reliable and committed to providing the very best service in Auckland. In our business there is often the need for urgent maintenance to garage doors within our property management portfolio, and Bruce is always obliging. Bruce worked with his father for several years prior to taking over the business, so we have had a very long association with his company. We highly recommend Bruce as a professional operator of solid integrity.” – Jennifer Olausen, Property manager

“Bruce and the team walk the talk when it comes to customer service.”

“Bruce and the team walk the talk when it comes to customer service. Our garage door motor/gearbox system failed without warning, and with one call to Bruce’s Garage Door Services Ltd, a service technician quickly paid a visited, followed closely by a call from Bruce offering various options for replacing the faulty unit, and before we knew it, our drama was over.

“It is refreshing to have experienced the Bruce’s Garage Door Services Ltd customer ethos, which places the emphasis on an expedient, high quality service, at market rates. Thank you Bruce.” – Steve Donaghy

To retain the quality and high standards of Bruce’s Garage Door Services, Bruce uses trusted contractors during busy periods of the year. All staff and contractors have Site Safe training and gain hands-on experience in installation and repair.

Bruce and his business are customers of other New Zealand businesses: “Some items get made down in Christchurch and are brought up to the company premises.” Through using New Zealand suppliers, Bruce’s Garage Door Services supports the national economy while ensuring that the product quality meets local standards.

Bruce’s Garage Door Services donates to a number of charities, most recently the Westpac Helicopter and Women’s Refuge. He believes New Zealand is made better though support from the local level upwards to nationwide initiatives.

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