{"id":2783,"date":"2023-10-11T17:50:23","date_gmt":"2023-10-11T05:50:23","guid":{"rendered":"https:\/\/kiwibusinessheroes.co.nz\/awards\/?page_id=2783"},"modified":"2024-09-17T21:53:01","modified_gmt":"2024-09-17T09:53:01","slug":"tiger-hospo-equipment-2","status":"publish","type":"page","link":"https:\/\/kiwibusinessheroes.co.nz\/awards\/tiger-hospo-equipment-2\/","title":{"rendered":"Tiger Hospo Equipment"},"content":{"rendered":"

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Established<\/b>: 7.5 Years
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Location<\/b>: Christchurch
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Contact Name:\u00a0<\/strong>Justin Mouw<\/p>\n

Website: <\/b>www.tigerhospoequipment.com<\/a>
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Business mission and vision<\/b>:<\/div>\n
To Provide High Quality Equipment, Service and Advice across our Broad Customer Base.<\/div>\n<\/div>
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\u201cWe provide Catering equipment and associated goods to the Hospitality Industry, Healthcare & Marae\u201d<\/span>
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<\/i><\/i><\/span>What sets you apart from your competitors?<\/span><\/a><\/h4><\/div>
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Honesty, often we find the larger companies specify equipment based on their sales targets and over spec the equipment the customers actually need that for their unique operation, whether its a small Cafe, busy Restaurant or Bulk Catering facility such as Marae or Rest Home kitchens, we understand the various food preparation and delivery methods for each sector and advise accordingly, we want the best personalised solution for each client.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Please provide details of any business awards you have won.<\/span><\/a><\/h4><\/div>
Well, we did achieve second place in this competition last year, so there is that, hospitality awards tend to go to the bigger players with higher profiles.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe why you decided to go into business for yourself.<\/span><\/a><\/h4><\/div>
Having been in the industry for many years as a senior person in one of the largest supply companies I could see the waste within the organisation, the anti competitive behaviour and the willingness to over sell for the bottom line, I felt I could do it better, leaner and more ethically.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe some of the challenges you needed to overcome to get your business off the ground.<\/span><\/a><\/h4><\/div>
One of the biggest barriers was getting Dealers & Manufacturers on board to allow us to sell their products, fortunately I have some very good relationships at the management level in these companies and we quickly proved ourselves as great ambassadors for their products and services, they had less problems with the end user largely becuase the equipment we specified was fit for purpose.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please tell us about an example where you managed to overcome a significant challenge that stood in the way of your business success.<\/span><\/a><\/h4><\/div>
Covid and the devastating effect that had on Hospitality and turnover was a significant challenge, we reviewed the sectors we supply to and directed our focus on those existing customers, mainly Healthcare and Marae, those projects are often years in the planning, this made us better in operating in those spaces and has helped the long term growth within the business as a whole.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please explain how perseverance or overcoming adversity has been necessary for you to make a success of your business.<\/span><\/a><\/h4><\/div>
Business in general no matter what you are involved in has its peaks and troughs, keeping a cool head when you have a slow month, staying consistent in your desire to help people, keeping an open eye to new technologies and changes in requirements from the customers by remembering to listen first are vital factors to making this business a growing success.<\/div><\/div><\/div>

<\/i><\/i><\/span>What business success have you achieved to date? <\/span><\/a><\/h4><\/div>
Firstly we survived the Covid years. Secondly we are often told by Manufacturers and Suppliers that the large opposition companies complain about us being in the market, this ,for us as an underdog is a mark of our success and respect within our industry. Our growth particularly this year has been so strong we are looking to add more people in the very near future.<\/div><\/div><\/div>

<\/i><\/i><\/span>What are you most proud of in relation to your business?<\/span><\/a><\/h4><\/div>
How we are viewed and appreciated as a trusted supply partner over all the different segments of the industry, it is very rewarding to help people and organisations improve what they do day in day out through our knowledge & expertise.<\/div><\/div><\/div><\/div><\/div>
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<\/i><\/i><\/span>How many people does your business employ?<\/span><\/a><\/h4><\/div>
We currently have just two directors, soon to be a third and we rely heavily on our support partners and contractors, our os we dont view ourselves as small, we are very efficent and wouldn’t be able to produce the results we have without our larger team.<\/div><\/div><\/div>

<\/i><\/i><\/span>What contractors do you regularly use in your business?<\/span><\/a><\/h4><\/div>
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Everyone from Logistics, Marketing, Gas Fitters, Plumbers, Appliance Service Techs, Designers, Stainless Fabricators the list goes on.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What training opportunities have you provided to the people you employ?<\/span><\/a><\/h4><\/div>
We regularly attend Manufacturers product trainings to keep up with changes in Appliances and learn about new equipment coming into the NZ Market.<\/div><\/div><\/div>

<\/i><\/i><\/span>What positive reviews and testimonials do you have from happy customers?<\/span><\/a><\/h4><\/div>
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Largely anecdotal, we hear the words thank you every day and our customers actually mean it, we are in the business of helping people solve their issues and improve their operations.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Apart from the potential financial benefits, what other benefits do you get from being a business owner?<\/span><\/a><\/h4><\/div>
I guess it’s the sense of accomplishment to start something from scratch in a very competitive low margin industry, to have taken the plunge despite the risks and succeeded, self respect is great for mental health.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe any community involvement or sponsorship your business is involved with.<\/span><\/a><\/h4><\/div>
We sponsor school fundraising for field trips and sporting competitions, mainly through my business partners daughters school in Cromwell, recently we have supported the businesses involved in a Plate for the City Mission fund raiser here in Christchurch by a whole bunch of us Hospo people going around as many places as we can this month to show our appreciation for what the local hospitality industry is doing for the City Mission by sponsoring a meal on the menu and donating a portion of the bill to the City Mission, out of this we are looking to supply some equipment at cost price when the mission re builds their kitchen to feed people in need, satisfying.<\/div><\/div><\/div>

<\/i><\/i><\/span>What other ways do you - as a business - give back to the community?<\/span><\/a><\/h4><\/div>
As mentioned above we do a lot of work with Marae around NZ, we assist with quotes for funding applications, often we speak to the funders directly to explain the needs Marae have for their communities in terms of meal preparations, we recently helped a Rugby Club with their renovations, again a lot of time spent in consultations with individuals that have little or no experience but represent their not for profit organisations.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please outline any other information you think is relevant to this entry.<\/span><\/a><\/h4><\/div>
We are an honest small business operating in an industry that is full of large legacy companies which are being bought up by overseas investment companies, we are proud to be wholly NZ owned & operated so our profits stay in NZ and support local Manufacturers and sub trades.<\/div><\/div><\/div><\/div><\/div>
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