{"id":2577,"date":"2022-10-26T08:25:25","date_gmt":"2022-10-25T20:25:25","guid":{"rendered":"https:\/\/kiwibusinessheroes.co.nz\/awards\/?page_id=2577"},"modified":"2024-09-17T21:53:02","modified_gmt":"2024-09-17T09:53:02","slug":"tiger-hospo-equipment","status":"publish","type":"page","link":"https:\/\/kiwibusinessheroes.co.nz\/awards\/tiger-hospo-equipment\/","title":{"rendered":"Tiger Hospo Equipment"},"content":{"rendered":"

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6.5 years\u00a0in business<\/b><\/p>\n

Location<\/b>: –
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Contact Name:\u00a0<\/strong>Justin Mouw<\/p>\n

Website: www.tigerhospoequipment.com<\/a><\/b><\/p>\n<\/div>

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Business mission and vision<\/b>:<\/div>\n
To save the industry money with our low cost model while providing top quality equipment and advice<\/div>\n<\/div>
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Vote<\/span><\/a><\/div>
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\u201cWe provide Quality Equipment and Expert Advice to Hospitality Business’, Caterers, Healthcare, Schools and Marae\u201d
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<\/i><\/i><\/span>What sets you apart from your competitors?<\/span><\/a><\/h4><\/div>
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As a portion of our business deals in refurbished equipment we are able to offer Trade In’s, no one else in NZ has this capability<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Please provide details of any business awards you have won.<\/span><\/a><\/h4><\/div>
–<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe why you decided to go into business for yourself.<\/span><\/a><\/h4><\/div>
Family circumstances dictated I needed to be there for my kids when their mum became unwell and I had long recognised a gap in the market for a mixed business model that deals in New – Used – Ex Display Equipment with a specialised focus on heavy duty Hospitality Equipment for all forms of Food Service, from Cafe’s to Marae Kitchens<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe some of the challenges you needed to overcome to get your business off the ground.<\/span><\/a><\/h4><\/div>
First we had to secure quality suppliers. Kiwi based manufacturers and other industry partners that import good equipment from around the world, with good contacts in the industry already from a previous professional life in hospitality equipment supply we were able to accomplish this with some pushback whereby we needed to prove our expertise was top notch, afterall we are representing these companies products and the correct appliance for the correct finished product is key to servicing our industry in a professional manner.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please tell us about an example where you managed to overcome a significant challenge that stood in the way of your business success.<\/span><\/a><\/h4><\/div>
In short Covid. We were fortunate in that we had already established ourselves in the industry NZ wide when covid hit, fortunately we service other sectors outside of just Hospitality, Marae & Healthcare, Rest Homes etc kept us ticking while the Hospitality industry was struggling with fixed costs and close to zero trade.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please explain how perseverance or overcoming adversity has been necessary for you to make a success of your business.<\/span><\/a><\/h4><\/div>
When your back is to the wall you have a choice, wind up the business and walk away or pull apart every aspect of your business to reduce costs, less warehousing, less income, even the phone plan, all this has made us leaner and better able to deal with future shocks.<\/div><\/div><\/div>

<\/i><\/i><\/span>What business success have you achieved to date? <\/span><\/a><\/h4><\/div>
Firstly at start up time it was about survival and proving the business model, getting through the covid years and now seeing steady growth again, we are also taking on more project work, full fit outs which requires a high degree of confidence in us to deliver a project. We started very humbly and are now a part of the equipment landscape nationally with a lot of referrals, very satisfying.<\/div><\/div><\/div>

<\/i><\/i><\/span>What are you most proud of in relation to your business?<\/span><\/a><\/h4><\/div>
Our customer care is industry leading, call us on the weekend or outside business hours and we will answer the phone, whether someone wants to buy something, requires a quote or just pick our brains about the best equipment for their product we are here to help, 24\/7 we are here for people and will help if we can.<\/div><\/div><\/div><\/div><\/div>
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<\/i><\/i><\/span>How many people does your business employ?<\/span><\/a><\/h4><\/div>
We have a very small staff but have a massive team, from Manufacturers to Logistics to Service Techs Nationwide<\/div><\/div><\/div>

<\/i><\/i><\/span>What contractors do you regularly use in your business?<\/span><\/a><\/h4><\/div>
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Everyone from Designers, Transport Companies, Gas Fitters, Electricians, Appliance Techs, Refrigeration Technicians , Stainless Fabricators to online Marketing<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What training opportunities have you provided to the people you employ?<\/span><\/a><\/h4><\/div>
We only employ from the industry, people with first hand knowledge of equipment in food & beverage delivery systems across multiple sectors, training is ongoing and on the job, after over 20 years in the Equipment supply for commercial kitchen field I’m still learning every day.<\/div><\/div><\/div>

<\/i><\/i><\/span>What positive reviews and testimonials do you have from happy customers?<\/span><\/a><\/h4><\/div>
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We constantly get great feedback on the phone or by email, perhaps something we could do better is encourage our clients to post reviews online<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Apart from the potential financial benefits, what other benefits do you get from being a business owner?<\/span><\/a><\/h4><\/div>
Personally this business gave me the freedom to focus on my kids and be available for them, it’s also nice to work largely from home with regular travel around our beautiful country for work, its a lifestyle that holds more value than money, also being able to assist people in their business’ is very satisfying.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe any community involvement or sponsorship your business is involved with.<\/span><\/a><\/h4><\/div>
We like to support local sports teams through sponsorship and recently did some voluntary work for a committee at a local community centre to help get their cafe up and running and assist with selecting an appropriate operator for the cafe, this is now up and operational and they are doing very well, we are proud to have been invited to assist and the result is great for the entire local community.<\/div><\/div><\/div>

<\/i><\/i><\/span>What other ways do you - as a business - give back to the community?<\/span><\/a><\/h4><\/div>
We have a strong environmental focus on packaging, we re use as much as possible from supplier provided packaging, pallets etc and re use this material for the stock side of the business, this makes sense from an ecological standpoint as well as financially for the business.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please outline any other information you think is relevant to this entry.<\/span><\/a><\/h4><\/div>
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[totalpoll id=”2561″]<\/p>\n<\/div>

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