{"id":2244,"date":"2021-10-23T08:19:54","date_gmt":"2021-10-22T20:19:54","guid":{"rendered":"http:\/\/kiwibusinessheroes.co.nz\/awards\/?page_id=2244"},"modified":"2024-09-17T21:53:03","modified_gmt":"2024-09-17T09:53:03","slug":"the-pamper-lounge","status":"publish","type":"page","link":"https:\/\/kiwibusinessheroes.co.nz\/awards\/the-pamper-lounge\/","title":{"rendered":"The Pamper Lounge"},"content":{"rendered":"

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Established<\/b>: 2018<\/span><\/p>\n

Location<\/b>:\u00a0Auckland – Flatbush<\/span><\/p>\n

Contact Name:\u00a0<\/strong>Carmen Fernandes<\/p>\n

Website: <\/b>www.pamperlounge.co.nz<\/a><\/p>\n<\/div>

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Business mission and vision<\/b>:<\/div>\n
To be known as an elite salon by providing high quality services catered to individual needs.<\/div>\n<\/div>
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Vote<\/span><\/a><\/div>
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\u201cWe are a spa, hair and beauty salon and we love to pamper our clients.\u201d<\/span>
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<\/i><\/i><\/span>What sets you apart from your competitors?<\/span><\/a><\/h4><\/div>
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We make each and every client of us feel special and pampered by making sure we customise our services to suit their needs.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Please provide details of any business awards you have won.<\/span><\/a><\/h4><\/div>
None so far as I have not entered any competition until now.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe why you decided to go into business for yourself.<\/span><\/a><\/h4><\/div>
I always wanted to start my own salon as I felt I could make a difference in the services and experience provided by salons and also wanted to be my own boss.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe some of the challenges you needed to overcome to get your business off the ground.<\/span><\/a><\/h4><\/div>
Getting clients through the door and ensuring they return and also overcoming financial set backs are the biggest and most difficult challenges any start up business goes through.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please tell us about an example where you managed to overcome a significant challenge that stood in the way of your business success.<\/span><\/a><\/h4><\/div>
The rent of the premises where I first started my business was very high and it was extremely difficult for me to pay the rent and wages. There was no way for me to get out of the lease and with COVID it became even worse. Luckily for me the lease was only for 2 years and I exited at the end of the lease and moved to another location with cheaper rent and much higher foot traffic and so it was a win-win for my business.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please explain how perseverance or overcoming adversity has been necessary for you to make a success of your business.<\/span><\/a><\/h4><\/div>
As with any new businesses it is difficult to make a profit in the first couple of years and so many times I thought of throwing in the towel but then I carried on as my husband was my mentor and encouraged me not to give up. I also thought about my staff who were both on work permit sponsored by my business and I felt bad to leave them stranded if I closed my business. Besides we kept learning from our mistakes and improving our services and eventually we were able to retain a lot of our clients who kept coming back because they loved our services. We have now managed to build a loyal customer base and also welcome new clients each day.<\/div><\/div><\/div>

<\/i><\/i><\/span>What business success have you achieved to date? <\/span><\/a><\/h4><\/div>
My business was making losses for the first 2 years but since I have moved to another location which is in a boutique mall, we have a lot of walk-ins and also loyal customer base. With cheaper rent and more clients we have managed to pull ourselves out of the red and into the black.<\/div><\/div><\/div>

<\/i><\/i><\/span>What are you most proud of in relation to your business?<\/span><\/a><\/h4><\/div>
My business is a one-stop shop for all the pampering needs of our clients so that they don’t need to go to different salons to get different services done as the services we offer is quite comprehensive which you will find in very few salons. Besides our customer service is second to none.<\/div><\/div><\/div><\/div><\/div>
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<\/i><\/i><\/span>How many people does your business employ?<\/span><\/a><\/h4><\/div>
Four including myself.<\/div><\/div><\/div>

<\/i><\/i><\/span>What contractors do you regularly use in your business?<\/span><\/a><\/h4><\/div>
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We do not use any contractors on a regular basis, except for Web Genius for our website and Google ranking.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What training opportunities have you provided to the people you employ?<\/span><\/a><\/h4><\/div>
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Whenever there is any training being offered by any of our suppliers I do ask my staff to attend either in person or online. This ensures that my staff are skilled with the latest offering in the beauty business.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What positive reviews and testimonials do you have from happy customers?<\/span><\/a><\/h4><\/div>
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We have many happy customers who either post on our Facebook page or on our Google page about their experience in our salon. Many have highly recommended our salon, some have commented about how clean and hygienic our salon is while others have commented on our friendliness and how they felt comfortable getting their services done at our salon. This has helped us in getting many new clients.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Apart from the potential financial benefits, what other benefits do you get from being a business owner?<\/span><\/a><\/h4><\/div>
Flexibility is one of the key benefit and also meeting different types of people each day makes the day very interesting.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe any community involvement or sponsorship your business is involved with.<\/span><\/a><\/h4><\/div>
My business has sponsored vouchers for community charity events and sports.<\/div><\/div><\/div>

<\/i><\/i><\/span>What other ways do you - as a business - give back to the community?<\/span><\/a><\/h4><\/div>
So far I have not done anything more to give back to the community but will surely do so in the future.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please outline any other information you think is relevant to this entry.<\/span><\/a><\/h4><\/div>
Last two years have been hard for small businesses and I do appreciate Web Genius sponsoring the Kiwi Business Hero Awards for small businesses.<\/div><\/div><\/div><\/div><\/div>
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