{"id":1086,"date":"2018-10-07T01:16:43","date_gmt":"2018-10-07T01:16:43","guid":{"rendered":"http:\/\/kiwibusinessheroes.co.nz\/awards\/?page_id=1086"},"modified":"2024-09-17T21:53:04","modified_gmt":"2024-09-17T09:53:04","slug":"curtain-and-blind-services","status":"publish","type":"page","link":"https:\/\/kiwibusinessheroes.co.nz\/awards\/curtain-and-blind-services\/","title":{"rendered":"Curtain and Blind Services"},"content":{"rendered":"

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\u201cInteriors business specialising in window treatments (curtains, blinds, soft furnishing, tracks and hardware, upholstery, cleaning, repairs and alterations) on the Kapiti Coast.\u201d<\/span>
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Curtain and Blind Services<\/h1>\n

Established<\/b>: 2013 <\/span><\/p>\n

Location<\/b>: Kapiti<\/span><\/p>\n

Website:\u00a0<\/b>www.curtainandblindservices.co.nz<\/a><\/p>\n

Business mission<\/b>: “<\/span>To supply stylish good quality window treatments for a competitive price”<\/p>\n<\/div>

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Vote<\/span><\/a><\/div>
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<\/i><\/i><\/span>What sets you apart from your competitors?<\/span><\/a><\/h4><\/div>
Don’t just sell new products, but provide an ongoing service – stocking all replacement parts and providing a repair and cleaning service. All products are made in New Zealand which means that parts are readily available and warranties are much easier to fulfil. This contrast with most ready-made products which come from overseas and replacements parts are rarely available. Our linings are all flocked here, which ensures control and quality are maintained. Our linings are all fully launderable, unlike many of our competitors’ products.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please provide details of any business awards you have won.<\/span><\/a><\/h4><\/div>
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None yet.<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe why you decided to go into business for yourself.<\/span><\/a><\/h4><\/div>
Lots of reasons. Because I had a passion for interiors having trained as an interior designer. It was the start of the recession and there were very few jobs on offer in the industry, so I ended up going into business for myself. Also we were starting a family and owning your own business provides flexibility around the children. I was a qualified interior designer and Dan is an accountant, so it was a good combination. It was a really good opportunity to learn from my father who had the business previously and I could learn from his wealth of experience. I love textiles and the opportunity to express my creativity with this was attractive. Dan is a very social person so his role in the business suits him as well.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe some of the challenges you needed to overcome to get your business off the ground.<\/span><\/a><\/h4><\/div>
We both went into business at the same time, so walked away from two salaries so we had to make it work right from the start. Having just started a family and normal family expenses to meet this was a challenge. Especially as we had a new baby at the same time, so we had some financial and challenges that comes from change. Owning a business means you have expertise in many areas and neither of us had ever been in sales roles before. Also initially we didn’t have a great deal of product knowledge, so having the confidence to make recommendations was a challenge.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please tell us about an example where you managed to overcome a significant challenge that stood in the way of your business success.<\/span><\/a><\/h4><\/div>
Having a business mentor was a fundamental turning point in the business. Things were a bit out of control. I was up to the early hours of the morning seven days a week with a young baby, sewing curtains. Hence the quality of the product wasn’t great, but the stress levels were unsustainable. Our business mentor helped us get the business under control. We stopped doing everything ourselves and established procedures to make the business run much more smoothly. Having a business mentor provided an objective, non-emotional perspective which helped us become much more efficient and professional and manage our relationship and our roles much better.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please explain how perseverance or overcoming adversity has been necessary for you to make a success of your business.<\/span><\/a><\/h4><\/div>
The early days of the business with our new baby were crazy, and our family was questioning why we were doing this. We had walked away from stable jobs with good incomes to take on a business working long hours for not much money in the early days. We often questioned whether it was worth it and there were many times when we almost gave up. Getting through that period was crucial and there were many times where it was touch and go.<\/div><\/div><\/div>

<\/i><\/i><\/span>What business success have you achieved to date? <\/span><\/a><\/h4><\/div>
Five years in business, and a stable business with a solid income without working ourselves into the ground. We have a business which provides our family with a\u00a0good standard of living and flexibility for our family. Early on I was doubtful if we could achieve what we have, without a shop (like a lot of our competitors have), but we have maintained our low overhead structure working from home and have still managed to grow our business.<\/div><\/div><\/div>

<\/i><\/i><\/span>What are you most proud of in relation to your business?<\/span><\/a><\/h4><\/div>
Around 60% of our business is repeat or word of mouth business, so I am proud that our customers want to come back and also refer others. To me, this shows we are doing our job. I am also proud of the standard and quality of work that we now produce on a consistent basis.<\/div><\/div><\/div><\/div><\/div>
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<\/i><\/i><\/span>How many people does your business employ?<\/span><\/a><\/h4><\/div>
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2 – Maryanne and Dan<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What contractors do you regularly use in your business?<\/span><\/a><\/h4><\/div>
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A cleaning contractor, a sewing repairs\/alterations contractor, a couple of commercial workrooms.<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What training opportunities have you provided to the people you employ?<\/span><\/a><\/h4><\/div>
I trained Lorraine – our sewing repairs\/alterations contractor who has now worked for us for four years.<\/div><\/div><\/div>

<\/i><\/i><\/span>What positive reviews and testimonials do you have from happy customers?<\/span><\/a><\/h4><\/div>
Good testimonials on website and also positive reviews on Google.<\/div><\/div><\/div>

<\/i><\/i><\/span>Apart from the potential financial benefits, what other benefits do you get from being a business owner?<\/span><\/a><\/h4><\/div>
Flexibility – as I am a young mum with two young children where I pick up the kids at 3pm and then work from home if necessary. When you live in a small community like the Kapiti Coast the benefits of being a business owner are considerable. There are many learning opportunities to grow as a business person.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please describe any community involvement or sponsorship your business is involved with.<\/span><\/a><\/h4><\/div>
We’ve been involved in things like the Kapiti Business Pop-up school where you give back by sharing your experiences with those looking to start up in business.<\/div><\/div><\/div>

<\/i><\/i><\/span>What other ways do you - as a business - give back to the community?<\/span><\/a><\/h4><\/div>
We are currently working an initiative for a local family to learn how to make their own curtains, where we will train and guide them through the whole process. We will be advertising for entries and selecting a family.<\/div><\/div><\/div>

<\/i><\/i><\/span>Please outline any other information you think is relevant to this entry.<\/span><\/a><\/h4><\/div>
Really happy that we preserved and got past the five year mark in business. We have a huge sense of achievement and are proud of the service we provide and the reputation we are building in the local market. We don’t compromise on quality while still maintaining competitive pricing. We compete on quality and service and we are passionate about maintaining our standards.<\/div><\/div><\/div><\/div><\/div>
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